Refund policy

Refunds, Returns, and Exchanges Policy
Effective date: June 29, 2018

Durable goods that are not opened and are in salable condition may be returned. Returned items will incur a 10% restocking fee.
Due to the nature of personal care products we are unable to accept returns for those items. All sales are final; however, we do offer replacements for damaged or defective merchandise.
Please contact us within three (3) business days if your order is damaged or incorrect upon arrival. There may be slight variations in color, shape and finish from batch to batch due to seasonal differences in raw materials, but the quality of your purchase will not be affected.
Generally, raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers. If a raw material has not been opened and all seals are intact, and it is in salable condition, some exceptions may be made provided we are contacted within three (3) business days of receipt. Contact us to discuss further.
Defective or damaged merchandise will be replaced by Gruene Witch Apothecary, LLC, or the manufacturer, depending on the warranty.
Original and return shipping charges are not refundable. If your order is unclaimed or undeliverable to you and is returned to us by the carrier, original and return shipping charges and the designated restocking fee will be deducted from your refund.
Email us for a return authorization number. We will not be responsible for items returned without authorization and items returned without authorization will be refused. We will not be responsible for returned items lost in transit. Authorization numbers should be posted on the outside of the package, near the return address. Please request return authorization numbers within three (3) business days of delivery and return it to us within seven (7) business days. After that time the product will no longer be accepted and sale is considered final.
In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage provided you contact us within three (3) business days of delivery. You agree to carefully inspect all ingredients and products upon arrival and report any problems or need for replacement within three (3) business days of receiving the goods. Boxes and packing material should be retained until after you have spoken with Gruene Witch Apothecary, LLC staff.